Absolutely! After you have completed the checkout process, you will receive an email with the tracking information for your order. You will receive another email once your order has shipped. Alternatively, you can always check the status of your order in your "My Account" under "Orders".
First off, we are sorry and know how you feel. If for any reason your order arrives damaged, please reach out to us immediately and we will coordinate the return of the damaged products and replacement of the damaged products.
Yes and no. We do accept returns on our standard products, but you will be responsible for the return shipping unless your order is incorrect or if it arrives damaged. We do not accept returns on any custom products. Please check our return policy page for more information.
This can vary greatly depending on where you are located. If you are inside the United States, shipping times can range from 1 to 7 days. International orders on the other hand can take weeks. Once we have processed your order, you will receive an email with tracking for your package(s).
Unfortunately, this is something we have no control over as we cannot recoup the costs from our shipping provider.
Absolutely! The best way to do this is by contacting us directly so as soon as possible so we can adjust your order before it gets processed and shipped.
This can vary greatly depending on where you are located. If you are inside the United States, shipping times can range from 1 to 7 days. International orders on the other hand can take weeks. Once we have processed your order, you will receive an email with tracking for your package(s).
Yes, we do ship internationally. There are some countries that we are unable to ship to but if there are any questions please contact us directly for more information.
If you are located outside of the continental United States, then yes. You will need to cover ANY and ALL customs, import, or excise taxes. These will need to be paid by you before we ship the package(s).
Typically no, but depending on the value and/or the sensitive nature of the package (custom products) we could potentially insure the package. If you wish to insure your package, you can submit a request and we will be happy to insure your package. It is important to note that any additional costs associated with insuring a package will need to be paid prior to your order being processed.
All of our products get shipped out from our studio in Coconut Creek, Florida.
In order to ship to multiple addresses, you would need to place two separate orders.
It really depends on the size of your aquarium. If you have a very large aquarium then it is most likely that most, if not all of our corals and inserts will fit in your tank with no issues. We highly recommend that you measure the inside dimensions of your aquarium before selecting an insert or corals.
No. We take great measures to ensure that all of our products are 100% safe. We cast our corals and inserts from non-toxic materials, then hand-tool them, and finally, we thoroughly inspect each piece to ensure there are no areas that could potentially harm your animals.
This is a very simple process, take a soft (non-toxic) plastic bristle brush and gently scrub any deposits or growths until clean. For very large aquariums we highly recommend hiring a qualified aquarium service technician to conduct this process as it may require diving the tank.
The exact amount of time varies, but we have formulated our products to be resilient in even the harshest conditions. This includes extended periods under intense aquarium lighting environments.
We understand that selecting insert or corals that will fit perfectly in your aquarium can, sometimes, be unclear. Our team is always here to assist you with your purchase and answer any questions you may have.
Give us a call at 754-212-2879 or email us at [email protected].
I’ve owned several aquariums and there is nothing like Creative Coral. Their focus on detail is incredible, every coral and insert are meticulously sculpted and trimmed. Not to mention they look absolutely beautiful!